Augment is a comprehensive business process management framework for rapid automation of business processes. It is designed to heighten the standards of productivity, quality and compliance management. Augment’s precise measurement and reporting capabilities deliver unprecedented process manageability. It has been successfully deployed at a large cross section of industries beginning from retail, healthcare, insurance, financial, to automotive.

Benefits

• Streamline processes by business rule driven management of the flow of work and information and its online monitoring & control.



• Effective quality management with proven statistical process quality control models.



• Improved accuracy with easy-to-define business rules.



• Manage compliance like COPC, HIPAA, Six Sigma, BS7799.



• Improved productivity due to process orchestration; Standard Operating Procedure (SOP) driven business data-entry; integration with other systems; and comprehensive MIS reporting and online process monitoring.



• Objective people's performance management on key parameters such as productivity defects per unit, TAT/AHT, TOS, and other business specific parameters.



• Complete feedback on training and skill building needs of employees on the basis of their performance.



• Visible cost reductions due to productivity & quality improvements and virtual zero cost of managing compliances and their overheads.



• Reduction in turn-around-time (TAT)/average handling time (AHT).



• Speedy implementation / transition of new processes; it gives a capability to pilot the process rapidly and predict the SLA accurately.



• Seamless integration with legacy/mainframe systems, ERP systems or any other existing IT systems.