Knowledge Management [ Communication ]
The field implementation team of a leading international communication solutions provider invested a lot of time & effort in planning the solution for the customer. In every project there was a lot of IP generated in the form of design approach, network diagrams and test results etc. Due to a higher rate of attrition in the field work force and lack of document management process, a huge amount of IP was lost. Augment Knowledge Factory gave a very simple but highly accessible and effective solution to collate and categorize the information. Due to this the organization's function has become more agile and it also has been able to control the cost of project implementations.