Customer Wealth Management [ Financial Services ]
In pre Augment scenario, the customer relationship management was difficult for this wealth management company as their restricted processes and systems, due to security and various other reasons did not allow simpler things like maintaining & tracking a group/family of customers. Augment introduced a comprehensive customer relationship model that reduced the customer servicing turn around time, increased the accuracy and therefore customer satisfaction. The various other aspects of customer services like Form automation for different investment schemes, renewal management, fax & e-mail based reminders/information subscription etc. helped the company expand its base nationally.

Customer Relationship Management [ Power ]
A large Power generation corporation needed a CRM system to systematically capture all customer information and summary of various on-going interactions with the customers. Such a system was especially desired given the financial ill health of a large part of the customer base (state governments). An Augment based CRM system enabled the management to rate each customer and identify specific areas of focus. With the strength of such system a special cell was formed by the management that helped state governments in bringing power related reforms.

Customer Service Management [ Automotive ]
An end to end solution for a heavy commercial vehicle manufacturing company in India. The organization is customer centric and they needed an integrated system that could give them a competitive advantage in delivering faster and better services to its customers. Augment's strong process centric capabilities along with its easy integration mechanisms, have enabled the organization to set up and deliver very stringent SLAs that are set by the management. A typical example is: when ever a Vehicle Off Road is reported, within 5 minutes the nearest authorized service mechanic is informed by an SMS on its mobile phone. The problem is tracked right up to the individual part's production characteristics that are picked up from their SAP system. The solution also enables the tracking of activities that are outsourced to contractors.